RETURNS & REFUND POLICY
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DATE OF LAST UPDATE: SEPTEMBER 22, 2020
TL;DR: Return and refund requests must be made within 14 days of receipt of items purchased by contacting us at exceedgifts@gmail.com. We may ask for additional information in approving and processing the request. If approved, we will issue the refund upon successful return of the item(s) to the warehouse (within 5 business days of return). We reserve the right to charge a restocking fee. Some items are not eligible for returns.
Please read below for more detailed conditions.
Returns
If you are unsatisfied with your product for any reason, you will have 14 days from the date of delivery to request a refund. You may return any Product (as defined below) purchased on ExceedGifts.com in accordance with the terms below:
- A return authorization must be requested within 14 days of your date of receipt. You must contact us at exceedgifts@gmail.com in order to request a return material authorization (RMA) and a refund.
- The RMA number must be included along with your returned product. Once an RMA is received, please return the item and email us back with the RMA and the tracking # so we can track your return.
- You must return the Product to the address provided to receive a refund at your cost within 14 days of receipt of the RMA.
- Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included in your package must be included with your return. We may ask for a photo of the item(s) in processing a return.
Additional terms and conditions
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to ExceedGifts.com.
If you return Product to ExceedGifts.com (a) without a return authorization from ExceedGifts.com or (b) without all parts and accessories originally included with your purchase, ExceedGifts.com retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in good physical condition, ExceedGifts.com retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit (less any restocking fees) will automatically be applied to your method of payment within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at exceedgifts@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please send us an email at exceedgifts@gmail.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 14 days from the date of delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Still have questions about your return? Contact customer service at exceedgifts@gmail.com or by phone at 224-210-5295.
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